Agent Monitoring & Call Centre Management

If you can't measure it you can't manage it!

CallSkills not only provides a Computer Based Training Platform, it also provides all the tools a Call Centre Manager needs to accurately measure performance, quality & productivity. 

With CallSkills you can immediately see the effects of Agent Training. When one of your agents has undertaken their training, you will be able to see, and report on, how it has transformed their performance.  The built in assessment will report on their improvements.

This means that you will be able to see exactly who your top-performing agents are.  More importantly, it will help you easily spot your weaker team members and identify their further training needs.

CallSkills' inbuilt Call Centre Management System enables managers to compare the performances of all of its agents individually, or by team, in any specific area over any period of time.

To date, all Call Center clients who have implemented CallSkills have seen a minimum of a 15% improvement in productivity.

ISV Software has developed considerable expertise in Call Centre technology and Recruitment technology.  This means we have an excellent understanding of the issues you face when Recruiting for call centre agents. HR Departments can utilise this call centre management system to quickly establish what level of skill a potential candidate possesses.