Agent Training
With our Training Software, we have managed to achieve a minimum of 15% productivity improvement for Call Centre clients. Imagine what this could mean for you.
Following our mantra of:
- Train
- Assess
- Monitor
We can dramatically improve Agents' performance including soft skills & hard skills.
- Listening and Keying
- Alpha & Numeric keyboard training
- Product knowledge
- Company & Function
- Codification
- Data Entry
Who needs it?
CallSkills will test and train agents in all aspects of call handling to ascertain their strengths and areas of weakness that require further training making it easier to identify which agents need help to maximise their potential. "Informed agents perform better - informed management manage better."
Agent Monitoring
In addition to the above, CallSkills has a Call Accreditation facility which enables managers to provide detailed and comprehensive evaluations of an agents performance whilst on the phone against every relevant criteria.
