Agent Training

With our Training Software, we have managed to achieve a minimum of 15% productivity improvement for Call Centre clients. Imagine what this could mean for you.

Following our mantra of:

  • Train
  • Assess
  • Monitor

We can dramatically improve Agents' performance including soft skills & hard skills.

  • Listening and Keying
  • Alpha & Numeric keyboard training
  • Product knowledge
  • Company & Function
  • Codification
  • Data Entry

Who needs it?

CallSkills will test and train agents in all aspects of call handling to ascertain their strengths and areas of weakness that require further training making it easier to identify which agents need help to maximise their potential.  "Informed agents perform better - informed management manage better."

Agent Monitoring

In addition to the above, CallSkills has a Call Accreditation facility which enables managers to provide detailed and comprehensive evaluations of an agents performance whilst on the phone against every relevant criteria.

Further Details

Please don't hesitate to contact us using the form below or telephone 02380 816600 for more details

 Agent Training

Quick Response Form

If you have a query regarding call centre training, please complete the quick response form below and we will contact you as soon as possible

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