Agent Training

Within a Call Centre training Call Centre Agents can be an expensive and often time consuming task, sometimes without any guarentee that the training you are providing will actually make a different to productivity, motivation and quality of the service provided to your Customers. 

With CallSkills you can be sure that your Agent's are benefiting from a structure training solution.  CallSkills delivers flexible, interactive, self-paced training which is designed to create more productive, knowledgeable and helpful agents.

By using CallSkills you will achieve a minimum of 15% improvement in productivity, raise standards in Customer Service and enhance your Agent's performance.

CallSkills is easy to use and follows a 3 step approach:

• Train
• Assess
• Monitor

We can dramatically improve Agents' performance including soft skills & hard skills.

• Listening and Keying
• Alpha & Numeric keyboard training
• Product knowledge
• Company & Function
• Codification
• Data Entry

Who needs it?

CallSkills will test and train agents in all aspects of call handling to ascertain their strengths and areas of weakness that require further training making it easier to identify which agents need help to maximise their potential.  "Informed agents perform better - informed management manage better."

Agent Monitoring

In addition to the above, CallSkills has a Call Accreditation facility which enables managers to provide detailed and comprehensive evaluations of an agents performance whilst on the phone against every relevant criteria.