Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The data associated with this exercise has a Financial theme.

Call Centre Module - Test Name: Home Shopping

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The data associated with this exercise has a Home Shopping theme.

Call Centre Module - Test Name: Retail

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The data associated with this exercise has a Retail theme.

Call Centre Module - Test Name: Travel

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The data associated with this exercise has a Travel theme.

Call Centre Module - Test Name: Insurance

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The data associated with this exercise has an Insurance theme.

Call Centre Module - Test Name: French to English

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The information will be spoken in French and requires the information to be translated and entered in English.

Call Centre Module - Test Name: German to English

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The information will be spoken in German and requires the information to be translated and entered in English.

Call Centre Module - Test Name: Spanish to English

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The information will be spoken in Spanish and requires the information to be translated and entered in English.

Call Centre Module - Test Name: Italian to English

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The information will be spoken in Italian and requires the information to be translated and entered in English.

Call Centre Module - Test Name: Dutch to English

Intro:

This assessment is a 5 minute timed exercise. The assessment is a data entry test, specifically measuring listening and keying skills in a Call Centre environment. The results of this exercise will give an indication of speed and accuracy when tasked with inputting data in to various fields on screen. The information will be spoken in Dutch and requires the information to be translated and entered in English.

Call Centre Module - Test Name: Call Handling

Intro:

This assessment is an 8 minute timed exercise. The assessment is scenario based; specifically measuring ability to handle a variety of calls in a Call Centre environment. The results of this exercise will give an indication of how a person can work with or resolve call situations. The scenario is displayed on screen with a number of answer options in a multiple choice style. The answers options associated with this exercise are weighted; the weighting ranges from 4 points for the best answer to 0 points for the worst answer. Candidates need to ensure that they find the best solution to the scenario that they are presented with in the question to achieve the best result.

Call Centre Module - Test Name: Complaining Customers

Intro:

This assessment is an 8 minute timed exercise. The assessment is scenario based; specifically measuring ability to handle complaining customers in a Call Centre environment. The results of this exercise will give an indication of how a person can resolve customer complaints. The scenario is displayed on screen with a number of answer options in a multiple choice style. The answers options associated with this exercise are weighted; the weighting ranges from 4 points for the best answer to 0 points for the worst answer. Candidates need to ensure that they find the best solution to the scenario that they are presented with in the question to achieve the best result.

Call Centre Module - Test Name: Phonetic Alphabet

Intro:

This assessment is an 8 minute timed exercise. The assessment is based on the phonetic alphabet; specifically measuring ability to use the phonetic alphabet in a Call Centre environment. The results of this exercise will give an indication of how well a person knows the phonetic alphabet. The exercise begins by displaying information which needs to be memorised, when the exercise starts the audio is heard and the correct response is input on screen.

Call Centre Module - Test Name: Team Work

Intro:

This assessment is an 8 minute timed exercise. The assessment is scenario based; specifically measuring ability to work as part of a team in a Call Centre environment. The results of this exercise will give an indication of how a person can relate to their colleagues. The scenario is displayed on screen with a number of answer options in a multiple choice style. The answers options associated with this exercise are weighted; the weighting ranges from 4 points for the best answer to 0 points for the worst answer. Candidates need to ensure that they find the best solution to the scenario that they are presented with in the question to achieve the best result.