Call Centre Assessments
The courses can be delivered remotely minimising disruption and reducing supervision/induction/training time required, freeing up managers to spend their time profitably elsewhere.
 Data Entry | ||
| Call Centre Listening & Keying |
Call Handling |
|
| Call Centre Foreign Languages |
Abusive & Complaining Customers |
|
| Phonetic Alphabet |
Team Work |
|
| Spelling |
MS Office 2000 |
|
| Email/Internet Address Typing |
MS Office 2003 |
|
| Psycometric Tests |
