Call Centre Agent Tracking
You can provide all the Agent Training you like, but how do you know it has been worthwhile?
The truth is, you don't unless you track each "trainee" and with any reasonable sized Call Centre, this can be easier said than done.
CallSkills is an ultimately flexible software suite that has been designed with and for the Call Centre industry. Not only can it provide a Computer Based Training Platform, it also provides all the tools a Call Centre Manager needs to accurately track call centre agent performance, quality & productivity.
To date, by tracking call centre agent performance, we can accurately and confidently say that the minimum increase in productivity has been 15% and many clients have achieved higher results.
What is a 15% Productivity increase worth to you?
With over 2,000,000 call centre agents having gone through the Callskills program, we know what we are talking about. Talk to us to see how we can help you achieve an increase in productivity in your company.
Benefits of Call Centre Tracking
High flyers are always easy to identify. However, they are always in high demand and there are far too few of them! This makes it all the more important to help weaker call centre agents identify their shortcomings and provide training and support to help them "up their game".
Not only will this make them more effective, it will:
- Reduce staff churn
- Increase profitability
- Increase Centre morale
- Make staff more successful
Contact us today to discuss your requirements or fill out our "Quick Contact Form" below.
ISV Software has developed considerable expertise in Call Centre technology and Recruitment technology. This means we have an excellent understanding of the issues you face when Recruiting for call centre agents. HR Departments can utilise this call centre management system to quickly establish what level of skill a potential candidate possesses.
