Call Centre Training
Call Centre Training has been the core discipline of ISV since 1992. Providing training for any call centre can be a difficult task and monitoring individual staff progression accurately over a period of time is almost impossible. ISV have developed a computer based training package in partnership with our International Call Centre clients. With ISV Call Centre Training (CallSkills), unsupervised training can be provided for all staff, improving their productivity and quality by a minimum of 15%.
Delivered over the network to the agents workplace or to your training room, this self paced Call Centre Training package covers the acknowledged 7 skills required by call centre operatives. The training is supported by an extremely comprehensive management system to allow benchmarking, comparisons and training needs analysis.
ISV research, taken from nearly 500 of our Call Centre clients, proves that agent training has a major effect on motivation within the Call Centre environment.
With over 2 million Call Centre agents trained on our software, in eighteen different countries, we are confident that we will be able to meet and exceed your needs and requirements for Call Centre Agent Training.
Our flexible and comprehensive approach to training is tailored to the particular needs of your call centre and will improve the abilities of your agents to your target levels.
Call Centre Training
Since 1992 ISV Software has been helping with Call Centre training to
- Reduce wrap up time
- Reduce data entry error
- Reduce agent stress
- Improve motivation
- Improve agent retention
- Increase Accuracy & Quality
The result...
Better productivity & outstanding customer service!
By delivering training direct to call centre agents' stations we have kept disruption to an absolute minimum. Training in idle time is effectively free training.
Happier Staff, Happier Customers
Research, taken from nearly 500 of our Call Centre clients, proves that agent training has a major effect on motivation within the Call Centre environment.Our flexible and comprehensive approach to key skill training is tailored to the particular needs of your call centre and will improve the abilities of agents to achieve your target levels.
Don't take our word for it!
With over 2 million Call Centre agents trained on our software, in eighteen different countries, we are confident that we will be able to meet and exceed your needs and requirements for Call Centre Agent Training. Get in contact or see what some of customers have to say!
Training is not all we do. Our long experience with Call Centres has enabled us to develop a specific package tailored towards Call Centre Agent Recruitment.
