CallSkills
CallSkills focuses on how ISV can enhance both inbound and outbound customer service centres and support help desks. In addition, ISV has used its methodology worldwide and delivered it in multiple languages to enhance many types of organisations including Banks, Government Agencies, Insurance Organisations, Waste Management and Treatment, Utilities and Manufacturing companies. Fundamentally CallSkills is a Call Centre Software that concentrates on training and testing call centre agents.
Providing training and testing for any call centre can be a difficult task and monitoring individual staff progression accurately over a period of time is almost impossible. With ISV CallSkills, unsupervised training and testing can be provided for all staff, improving their productivity and quality by a minimum of 15%.
What will 15% increased productivity do to your bottomline? Ask us for a cost justification document.
Solutions
CallSkills contains four sets of solutions for a variety of Call Centre problems.
Performance support tools
CallSkills unique performance support tools will provide Contact Centre Managers with a cohesive solution to ensure employees become more effective in their particular jobs.
CallSkills performance support tools include:
- PC based assessment and training and testing systems.
- Customisation ToolKit
- Comprehensive Performance Management Systems
- ISV Keyword product information search facility
