| Support Services | |
| At ISV we are rightly proud of our high levels of Customer Service and Satisfation. Our Support Team consists of experienced people who have worked within the assessment and training industry for a considerable time. We understand how important it is for your IT systems to be working correctly and how crucial this is to a successful, well run business - whether this is large or small. Service counts! | |
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We are available to take your calls, whether they be product or services related from Monday to Friday between the hours of 9.00 am till 5.30pm. Outside of these hours you may contact us via email at or alternatively you may leave a message on our support help desk messaging system on 02380 816600. If you would prefer to send a message through our website please use our Contact Us form which is found here. |
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Support services include: Pre-sales support and advice is provided alongside our free trial and evaluation period. Implementation assistance will be provided by our Customer Service Team. An Implementation Manager will be provided to help you every step of the way and to ensure that your solution is delivered and installed correctly to suit your environment and business needs. Bespoke Development Planning is available to work with you on projects which don't fit the standard guidelines. If you need a solution delivered in a particular way we will work with your team to ensure that we create the right product to meet your requirements. We have extensive experience in creating unusual solutions in several market sectors - we would be happy to provide references and testimonials. Integration can sometimes be a tricky subject. At ISV we have worked with a number of clients to seamlessly integrate one or more of our products into existing framework. One of the advantages of our products is the modular structure which gives us full control of what and how we deliver. Upgrades and future versions are also made available through the Customer Services Team. Our Development Team are constantly pushing the boundaries of new developments and tools to improve processes and to ease work-load with regard to assessment and training solutions. World-Wide support is also available through our partner companies. Please refer to our Partner page for more information.
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Contact Support and Customer Services
Our Support Desk is available Monday to Friday from 9am until 5.30pm and we can be contacted on 02380 816600. Outside of these hours you may email our team at or leave a message on our Customer Services Help Desk Service by calling 02380 816600. If you would prefer to contact us through our website please use our Contact Us form which can be found here. |
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Perhaps you need a Training Refresher Course to ensure that you are making the most of your software. Contact us and we can schedule a refresher session. Do you need an up-to-date User Guide? Email and we can mail all relevent documentation. Would you like a demonstration or trial of one of our other products? Visit our Products page to find out more and ask for a free trial or demonstration today. Need to create bespoke assessments? Perhaps Question Builder will provide the answer. Read more about Question Builder here.
There are various ways we can help you get the most out of your assessment and training solutions.
We We are here to help so give us a call.
Contact Support
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