Have you ever had the experience of being forced down a path because the software you bought didn't quite do what you wanted? The truth is, most software developers stick to their core code and are famously inflexible.

With ISV Software's Customisation Toolkit, you can completely adapt your Call Centre Training software to meet the specific requirements of your business.

The Customisation ToolKit enables call centre trainers and managers to develop an unlimited quantity of training and knowledgebase materials, modified for in-house use.

Call Centre skills training, simple knowledge training and multi-choice question and answer assessments can be produced using the Customisation ToolKit.

The Customisation ToolKit comprises:

• Template Editor - Designs an unlimited number of screen simulations, simple multimedia exercises and multi-choice Q & A exercises.
• Form Editor - Creates answer files.
• Exercise Editor - Creates an unlimited number of lessons or assessments.
• Course Editor - Creates an unlimited number of training courses.