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CallSkills - Features and Benefits
CallSkills unique performance support tools will provide Contact Centre Managers with a cohesive solution to ensure employees become more effective, productive and motivated. |
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Choosing CallSkills will save time, money and improve quality overall. |
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Why CallSkills?
- Improvements in customer service standards.
- Reduction in data entry errors.
- Be able to deal with more customers, as agents are more efficient.
- Maximises available training time and resources.
- Reduction in agent stress and increased motivation - therefore retain staff.
- Implemented correctly, CallSkills will enable companies to achieve a productivity gain of at least 15%.
- Customisation Kit allows clients to develop their own in house training and assessments to rapidly respond and meet their ever changing business needs.
- Free of charge, 12 months support (including software upgrades) as standard.
- Tried and tested in over 18 countries and now available in over 12 different languages.
- Recruitment Tool to select quality staff for telephone based roles.
- Reduction of abandoned calls.
- User friendly and self-paced to give individuals ownership and a steady training plan.
- Flexible, customer focused content gives a real life feel to the training.
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