OnLine Knowledgebase

For those call centres who do not have online information systems, ISV CallSkills includes an online knowledgebase.  This keyword search solution distributes information quickly and easily to all agents at the touch of a button.

Adding Information

Adding new entries into the knowledgebase is as simple as using a Word processor - anyone can do it!

Also, the Knowledgebase shares it's source with the training materials so Agents can check on procedures and best practice in the same location.

This ease of access and updatability means that the admin overhead is kept low and that keeping your staff up-to-date, informed and supported has never been easier.