OnLine Knowledgebase

For those call centres who do not have online information systems, ISV CallSkills includes an online knowledgebase.  This keyword search solution distributes information quickly and easily to all agents at the touch of a button.

Adding Information

Adding new entries into the knowledgebase is as simple as using a Word processor - anyone can do it!

Also, the Knowledgebase shares it's source with the training materials so Agents can check on procedures and best practice in the same location.

This ease of access and updatability means that the admin overhead is kept low and that keeping your staff up-to-date, informed and supported has never been easier.

Further Details

Please don't hesitate to contact us using the form below or telephone 02380 816600  for more details

Call Centre Training

 

"Only a fool learns from experience,
I learn from the experience
of others"

Otto Von Bismarck

Quick Response Form

If you have a query regarding call centre training, please complete the quick response form below and we will contact you as soon as possible
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